TERMS & CONDITIONS

These terms and conditions contain legal information related to this site, the Consumer Contracts  Regulations 2015 and your contract to purchase. If you have a question about ordering, delivery, or any  other aspect of our service please call us on 01335 370737. 

If you are a Trade Customer please call us on 01335 370737.

 

WHO WE ARE 

This website is owned and operated by: 

Shaws Iberian Limited

Shaws Barn 

Atlow 

Ashbourne 

Derbyshire DE6 1NS 

Tel: +44 1335 370737 

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Registered in England No. 13756629

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E-mail: info@shawsiberian.co.uk

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PRICES 

Unless otherwise stated, all prices include UK duty and VAT. 

Prices apply only to orders placed online and may differ from those offered through other channels. Any  promotions advertised on this website may not be available through other channels. 

We reserve the right to alter prices and promotions at any time without notice. 

 

Although we attempt to ensure prices are accurate at all times, errors sometimes occur. We will not be  obliged to fulfil orders for items that are priced incorrectly. 

 

STOCK 

Although we attempt to ensure stock levels are accurate at all times, errors sometimes occur. We will not  be obliged to fulfil orders for items which are unavailable. Where older vintages are replaced by more  recent ones, we will try to update the site as changes are made. We will, however, fulfil orders with the  newer vintage unless specifically instructed to the contrary at the time of order.  

Individual wine bottles vary in appearance. The photographs on this site are for illustrative purposes only  and do not necessarily reflect the appearance of the bottle(s) you will receive.

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ORDERING 

You must be of legal drinking age in your country of residence (18 in the UK) to order on this site. 

When you place an order online you receive an email with the details. This acknowledges that your order  has been received but not confirmed. Confirmation is subject to stock, payment, description and price  verification and validation. Once this has been carried out, we send you a despatch confirmation email,  and at that point your contract to purchase is complete. If there are any problems, we will contact you. We  reserve the right to cancel any order at any time until the contract to purchase is complete. 

We will cancel any order that fails our credit card fraud checks, or on the advice of our payment provider,  the issuing bank or the cardholder. If an order is shown to be fraudulent, we will inform the police and  cancel any further orders by the same customer. 

We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O.  boxes. 

 

DELIVERY 

The cost of delivery will be as shown on our website. Promotions and free delivery may be changed or  withdrawn without notice. Deliveries to specific postcodes, notably the Highlands and Islands, will be at an  additional cost, please contact us for details. 

All deliveries must be signed for by an adult of legal drinking age, 18 in the UK). 

Although we make every effort to ensure orders are delivered on time, all delivery dates and times are  only estimates and not guarantees. 

For most deliveries, wine will be repacked in transit-safe packaging. The original packaging will not be  included. 

In the event that your order or part of your order is broken in transit we will issue a refund for the broken  items. Should your order arrive damaged you may either refuse the entire delivery or note down the  damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, it  will be assumed they have been received in good condition. 

In the event that the wrong products are delivered to you we will replace them (provided we can still  supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for  any additional delivery charges. 

In the event that you are not able to receive delivery and you do not rearrange it with our courier within  their specified time frame, your order may be returned to us. Should this happen, we reserve the right to  charge you for any subsequent delivery attempt. 

If you order for collection from our offices you must bring photographic ID and the card used to pay for  your order. Without these, we will not release it. If you do not pick your order up within one month of  purchase, the order will be cancelled, the stock will be returned to our warehouse and you will be  refunded. 

We cannot ship to addresses outside mainland UK.

 

UK CONSUMER CONTRACT REGULATIONS CANCELLATIONS 

Under the UK’s Consumer Contracts Regulations, you have the right to cancel your entire order and receive  a full refund, including for the original delivery charge, for up to fourteen days beginning from the day on  which you receive the goods. To exercise this right, you must inform us of your decision to cancel your  contract by a clear statement, including details of your name, geographical address, details of the order  you wish to cancel and, where available, your phone number and email address. You must then arrange to  have the goods returned to us at the above address. If we can collect the items from within our main  delivery area (mainland England, Wales and Scotland, excluding the Highlands) we will arrange a courier  free of charge on request. Outside that area, you will be liable for the cost of the return. You are required  to take reasonable care of the goods while they are in your possession such that they are returned to us in  a saleable condition (unopened with all seals and labels intact). Your refund will be issued via your original  payment method. 

You do not have the right to cancel our entire order and receive a full refund if the goods are perishable,  have an expiry date less than three months after the date of delivery or have been uncorked, unsealed or  otherwise rendered unsuitable for resaleable after you received them. 

 

RETURNS 

If you wish to return a purchase to us, we will exchange it, issue a credit or refund you. You must return the  items within 35 days of delivery and are required to take reasonable care of the goods while they are in  your possession such that they are returned to us in a saleable condition (unopened with all seals and  labels intact). If we can collect the items from within our main delivery area (mainland England, Wales and  southern Scotland) we will arrange a courier free of charge on request. Outside that area, you will be liable  for the cost of the return. 

 

CORKED & OTHERWISE FAULTY WINE 

Wine is a natural product and its appearance and taste can vary. We take every care to ensure that all  wines are of good quality. If we verify that a wine you buy from us is corked or otherwise faulty we will  issue a credit on return of the bottle in question. To qualify for a credit the wine must have been  purchased within the last six months and not damaged or improperly stored. If you suspect a problem,  reseal the wine in the bottle and contact us within 48 hours. We may then make arrangements to have the  bottle returned to us for testing. If we cannot resolve the problem ourselves we may refer you to the  producer or UK agent. 

All credits for corked or otherwise faulty wine are issued at our sole discretion. 

 

APPLICABLE LAW 

Full details of your rights under the Consumer Contracts Act can be found at  

https://www.legislation.gov.uk/uksi/2013/3134/made. 

Shaws Iberian Limited operates under the laws of England and Wales.