Returns Policy

Last Updated: 1st November 2023

Thank you for shopping at Shaws Iberian. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last 14 days
• The product is in its original packaging
• The product isn't used or damaged
• You have the receipt or proof of purchase
• You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

Contact Us To obtain a Return Merchandise Number (RMN), contact us:

• By visiting this page on our website: shawsiberian.co.uk/pages/contact

Shipping Charges Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Shaws Iberian.

Damaged Items If you received a damaged product, please notify us immediately for assistance.

Sale Items Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Exchanges If you have ordered the wrong size or colour, and wish to exchange an item, contact us for assistance. Items are subject to availability.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contacting Us If you have any questions about our Returns Policy, please contact us:

• By visiting this page on our website: shawsiberian.co.uk/pages/contact

Changes to this Returns Policy We reserve the right to modify this Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.